How do I change my account settings?admin
Once you have logged into your account you can manage all your account settings by clicking the relevant option on the left navigation of your My Account Page.
How do I create an account?admin
You can create an account by clicking register on top of website. Once you have completed this online form you can log into your online acco
What personal data we collect and why we collect itadmin
Information submitted through the contact forms on our site are sent to our company email.
Our site uses the following cookies:
- Google Analytics cookies – these are set for monitoring and tracking visitors behavior on the site.
- WordPress logged-in cookies – these are used by WordPress to authenticate logged-in visitors, password authentication, and user verification.
- Toolset plugin cookies – this is used by our Toolset plugin (Toolset Types, Module Manager, and Toolset Forms) to properly provide functionality based on user status.
- Limit Login Attempts cookies – this is used by the Limit login attempts plugin to provide brute force security in logins by monitoring user cookies.
Embedded content from other websites
Articles on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
On this site, the only analytics gathering service we use is Google Analytics, as explained in the Cookies section above.
How long we retain your dataadmin
Messages and information you send to us using the contact forms on this site are stored in our business account until you request us to remove them.
What data breach procedures we have in placeadmin
We protect customer data with the following site features:
- We are entirely using SSL/HTTPS throughout all our sites. This encrypts our user communications with the servers so personal identifiable information is never captured by third parties without authorization.
- Databases are sanitized (actual user personal details are removed) before deploying to development or testing environment.
In case of a data breach, System administrators will immediately go through affected users and will attempt to reset passwords if needed after informing the user.
How we protect your dataadmin
We strictly limit the collection and processing of your personal data, and to the best of our abilities we will work only with other organisations who do the same.
What should I do if I received the wrong product?admin
If you think you have received the wrong item in your order, please contact our customer service team.
What should I do if I haven’t received my products?admin
If you have not received your package within 7 working days, please check your parcel tracking. This will be sent with your dispatch confirmation email. If you still cannot locate your package using this information, you can contact our customer service team.
What emails will I receive regarding my order?admin
You will receive the order confirmation email – to acknowledge we have successfully received your order.
Can my delivery and billing address be different?admin
Yes, you can enter a different delivery address when paying via credit or debit card. However, please ensure the billing address entered matches that of the card you have used.
Which payment methods do you accept?admin
We accept credit/debit cards, including Mastercard, & Visa, FPX/online banking, E-wallet payment solution.
Do I need to create an account to buy from your online shop?admin
No, you can checkout as a guest. However, we would advise creating an account as this then allows you to track the progress of your order and you can save your details for any future orders.
When will I be charged?admin
When placing your order online you will be charged when this order has been received by us. You will receive a confirmation email from ourselves.
Can I exchange my product(s)?admin
Goods returned within 7 days that are unused and in their original packaging can be exchanged. Please contact us and provide detail on the returns form which items you would like to exchange.
When will I get my refund?admin
Provided the goods are in their original condition and packaging and unused, we will issue a refund within 4-15 working days of the item being received by us. This refund will be issued to the original method of payment.
How much does it cost to return a product(s)?admin
When sending a return, the parcel is your responsibility until it reaches us. You are also responsible for the postage of the return parcel. We strongly recommend you send it recorded post.
What is the return policy?admin
In the unlikely event that you are dissatisfied with your purchase, please follow our simple returns procedure. This can be found on our Returns policy page.