Frequently Asked Questions
Can I exchange my product(s)?admin
Goods returned within 7 days that are unused and in their original packaging can be exchanged. Please contact us and provide detail on the returns form which items you would like to exchange.
Can my delivery and billing address be different?admin
Yes, you can enter a different delivery address when paying via credit or debit card. However, please ensure the billing address entered matches that of the card you have used.
Do I need to create an account to buy from your online shop?admin
No, you can checkout as a guest. However, we would advise creating an account as this then allows you to track the progress of your order and you can save your details for any future orders.
How do I change my account settings?admin
Once you have logged into your account you can manage all your account settings by clicking the relevant option on the left navigation of your My Account Page.
How do I create an account?admin
You can create an account by clicking register on top of website. Once you have completed this online form you can log into your online acco
How long we retain your dataadmin
Messages and information you send to us using the contact forms on this site are stored in our business account until you request us to remove them.
How much does it cost to return a product(s)?admin
When sending a return, the parcel is your responsibility until it reaches us. You are also responsible for the postage of the return parcel. We strongly recommend you send it recorded post.
How we protect your dataadmin
We strictly limit the collection and processing of your personal data, and to the best of our abilities we will work only with other organisations who do the same.
What data breach procedures we have in placeadmin
We protect customer data with the following site features:
- We are entirely using SSL/HTTPS throughout all our sites. This encrypts our user communications with the servers so personal identifiable information is never captured by third parties without authorization.
- Databases are sanitized (actual user personal details are removed) before deploying to development or testing environment.
In case of a data breach, System administrators will immediately go through affected users and will attempt to reset passwords if needed after informing the user.
What emails will I receive regarding my order?admin
You will receive the order confirmation email – to acknowledge we have successfully received your order.